Frequently Asked Questions

adeus was founded by Nick and Mark, two professionals who spent decades building their reputations at leading organisations around the world. adeus regularly participates in invitation only programmes supported by LawtechUK (supported by the UK Ministry of Justice) and in 2025 was awarded a prestigious Smart Grant through Innovate UK to develop innovations in electronic wills.

Innovate UK is part of UKRI, sponsored by the UK Department of Science, Innovation and Technology, supporting innovative businesses to develop and commercialise new ideas.

These are endorsements we're proud to have earned, and show our commitment to building a business you can trust.

We make legacy planning simple, secure and stress-free - with clear guidance, bank-grade security and unlimited will updates.

“adeus” is Portuguese for “to say goodbye,” reflecting our mission to protect your legacy and ease the farewell process.

Simply click the Get Started button in the top right corner.

Only you and any contacts you explicitly grant access and only after you have passed away. No one else can view your files and information, not even us.

adeus True Wills ensure your wishes are preserved exactly as you set them out, giving you peace of mind today and protecting your loved ones in the future. An adeus True Will is a secure, encrypted digital copy of your will, stored permanently using advanced technology. Unlike paper, it cannot be lost, altered, or destroyed.

A Will ensures your wishes are followed, minimises family disputes and can reduce Inheritance Tax for your beneficiaries. Without a will, your estate will be settled according to outdated rules which may not reflect your wishes.

No. adeus is designed for the majority of people with straightforward family and financial situations, and our guided process ensures an adeus will is right for you. If your circumstances are more complex and you need expert advice, we can refer you to one of our trusted solicitors or certified will writers. You can then store your will in adeus and use our legacy planning tools and digital vault.

Most customers complete their Will in under 10 minutes. You can even complete it on your mobile phone; more than 50% of our customers do.

Absolutely. You can make unlimited updates at any time within the first 12 months at no extra cost. Subsequent updates are available to all paid adeus subscribers.

It’s your secure, central hub for all important documents, accounts and instructions - accessible whenever your loved ones need them.

Wills, LPAs, insurance policies, bank statements, property deeds, photos, messages and more. We've created categories for the key areas like banking & investments, pensions, insurance, and even social media, but you're free to store whatever information and files are important to you, and you want easy to find for your loved ones or trusted friends.

Select ‘Key Contacts’ and add their name and contact details. We'll provide them with secure, private, read-only access when the time comes and not before.

We perform automatic, encrypted backups daily to ensure your data is always secure and recoverable.

We will obtain a verified copy of your Death Certificate and verify the identity of your Key Contacts before providing them access to your secure adeus Executor Toolkit. This includes your will and access to all information and documents stored in your adeus Digital Vault.

A legal document letting you appoint someone to make decisions on your behalf if you become unable.

You should set up a Lasting Power of Attorney (LPA) to ensure that people you choose and trust can legally manage your affairs if you lose the capacity to do so yourself due to illness, injury, or an accident.

Choose someone you trust - usually a close family member or friend - who understands your wishes and responsibilities.

You can store your LPAs in your adeus Digital Vault and grant access under the same conditions as your will.

We're planning to release LPAs in the UK aligned with significant changes the government has planned for the LPA process, likely in late 2026 or 2027.

Yes. Trust and security are the foundations of adeus. We use GDPR-compliant, ISO-aligned cloud infrastructure and bank-grade encryption to protect your data.

All files are encrypted with AES-256 in transit and at rest. No one can read them, not even us.

An extra security layer requiring a time-sensitive code plus your password every time you log in. It's a proven technology and reduces the potential for hacking by 99.9% versus a password alone.

No. We never store your vault passwords; we recommend using a dedicated password manager on your personal device. You can store information about your password manager in your secure adeus Digital Vault, so your executor and named key contacts know how to find and access.

Go to Account > Privacy to review, export or permanently delete any personal information or documents.

Free Vault, Premium Digital Vault, and Legacy (Will + Digital Vault) - each adding more features for Wills, vault storage, executor toolkit, and other legacy planning tools.

Yes. The Free Vault plan includes secure storage, key-contacts, and AI guidance and support at no cost. It's perfect if you want to get organised and explore legacy planning, and you can upgrade at any time at the click of a button.

Head to Account > Plans to switch tiers or cancel instantly - no questions asked.

Our goal is to enable more people to have access to wills and legacy planning, without the usual high costs of solicitors. Our pricing is simple and transparent with all features, updates and support are included in your plan price. We don't charge you a low fee then try to upsell new features you don't need.

We accept major debit & credit cards through our secure third-party payment gateway.